OnePlus extends warranty and return periods due to coronavirus

Most companies have been putting out statements to assure customers during the coronavirus pandemic, and OnePlus is no exception. Following up on a post published last week, the company has just announced that it is extending warranty coverage and return periods to make things a little easier for customers. It’s also working on a “back-up device program” that sounds like what companies usually call an “advance” RMA exchange system, where you get a replacement before you ship your defective item back.

For context, OnePlus phones come standard with a 12-month warranty that begins from the date of delivery here in the US, but that number can vary. In India, for example, it offers a free warranty extension if you jump through a few hoops, and the company also sells extended warranties and other types of device insurance. In short, you should have at least a year of coverage, but it might be more.

Unfortunately, there isn’t an easy portal to check when your warranty is set to expire. Even the OnePlus Care app, though it lets you purchase additional warranty coverage, relies on user-entered data to determine eligibility. We’ve reached out to OnePlus to see if there’s some other way customers can check. But if you still have your original receipt or tracking details, you can probably estimate it — just add a year. And if that date falls between March 1st and May 30 of this year, your warranty has now been extended to May 31st. Early purchasers of the OnePlus 7 Pro, for example, are probably getting an extra week or two.

The company’s return and replacement policy (i.e., its buyer’s remorse period) has been extended from 15 to 30 days, giving you a bit more time to decide. Usually, you have to pay for return shipping if you go that route, but the company is even providing free two-way shipping for all returns, replacements, and repairs now.

The new “back-up device program” isn’t described in too much detail, but the company says it’s planning a pilot program for Europe and North America. All of the descriptions make it sound like an advance-type RMA program — where a company ships you a replacement before you send your hardware back — but OnePlus doesn’t call it that:

“Additionally, we are also working on a back-up device program that will allow you to stay connected with your loved ones if your phone is out for repair… We are aiming to make the process simple and fast so that users who don’t have a spare phone at hand during repair can easily apply for a back-up unit through OnePlus support channels.”

We’ve reached out to OnePlus for more clarification regarding the “back-up device program” as well. In the meantime, the company has put together a brief FAQ for folks with questions. While service centers are open right now (and employing additional protective measures), they could close at any time as circumstances change.

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